FAQs

Yes! We ship internationally.

Shipping costs may vary on location at checkout, for more details see our Shipping Guide

International orders may be required to pay duties/taxes upon entry into the country of final destination. We advise you check with your boarder authority for clarification.

For more details on our policy, please see our Shipping Guide

To the UK: 

FREE Standard UK Shipping: 5-7 working days

International Orders:

To Mainland Europe: 8-10 working days

Rest of the World: 8-12 working days

We aim to process you order within 24 hours of confirmation, though this may vary over weekends and UK bank holidays

For full details, please see our Shipping guide

Due to our fast turn-around, we are unable to make changes to delivery information once an order has been passed to our delivery partners.

We advise any requests to modify address be made to our delivery partner after this point.

Please visit our Shipping, Returns & Exchanges page.

We offer a 28-day returns window from the date of delivery. A request to return must be made to us within this time.

Please note that we can only accept items unworn, undamaged and unused with all original tags intact.

For more information, please visit our Shipping, Returns & Exchanges page.

We are pleased to offer a no-hassle exchange service exclusively for our UK customers.

How does it work?

Simply contact our team at info@zerolondon.co.uk within 28-days of your initial order delivery date, please provide your order number and let us know which item you would like to exchange.

Please note: We are only able to exchange items for the same item in a different colour or size.

For more information, please visit our Shipping, Returns & Exchanges page.

Refunds are processed within 10 working days of our recieving your returned order or cancellation date.

For your peace of mind, orders returned to us within the UK are tracked.

Please note, refunds can only be issued to the original payment method.

For more information, please visit our Shipping, Returns & Exchanges page.

We accept all major payment providers, including Visa, Mastercard, Maestro, American Express, Discover, Diners Club & Paypal

We are pleased to accept payment in 100+ currencies, these will be caluclated at checkout. 

Please be aware that exchange fees may be charged by your bank/credit provider.

Please see our Size Guide

For your convenience, our model's measurements and garment size worn is detailed in each product description

If a product is nowhere to be found, we are sorry to say that it is no longer availble. Don't forget to try using the search bar!

Once and order has been placed, you should recieve an automated email within minutes.

During busy periods this may take a little longer. In this case, you should expect a confirmation in no later than 24 hours

If this time has elapsed, please contact us by email and one of our team will be happy to assist you further.

We strongly suggest contacting your bank to confirm funds have been held/taken prior to contacting our team, as authorisation issues from account/credit providers can often be the cause for an order not being placed successfully.

Please send your enquiries to info@zerolondon.co.uk We endevour to reply within 24 hours. 

Customer service hours:

Monday-Friday 10am-6pm GMT 

(Exc. UK bank holidays)

We are always interested to work with like-minded people, please contact our customer service and information team at info@zerolondon.co.uk - we will be in touch.

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Yes! All press enquires will be responded to through our customer service and information team - get in touch at info@zerolondon.co.uk